To Our Valued Members
Like many businesses right now, Tuscan Hills is constantly monitoring the ongoing COVID-19 challenge. Our production facilities are essential engines of our economy. Throughout this crisis we will continue to remain open for business, and we’re constantly striving to balance the need to deliver quality products to our members and ensure the safety and security of every associate as well.
As part of this effort, we are taking measures that will ensure our commitment to you remains intact and minimizes the risk of everyone involved in the cabinetry production and delivery process. We have gone beyond the CDC standards for essential manufacturing facilities and will continue to ramp up safety protocols to ensure that we can continue to meet the needs of our customers.
These efforts have come at a cost, however. At this point, all orders currently in production will experience an extended lead time in order to accommodate our safety standards. As a result, you may experience a delay of approximately 1 week in receiving a design as well, as our designers cope with the unique challenges of remote design from home.
The average increase to lead times is currently 4 weeks for full cabinet orders. That number will change as the situation develops, and it is Tuscan Hills’ policy to put the health and safety of our workers, transport partners, and our Costco member customers above all other considerations. You may also experience extra delays locally with your delivery agent as they may also be affected by this unprecedented situation.
Our customer service team is still open for business and orders are still being entered, and we will prioritize orders as they come on a first come first serve basis as we usually do. Our replacement parts and pieces time is increased by an average of 1-2 weeks.
Please rest assured that we will remain open for business and at this time we are not anticipating any further delays. Should you have any further questions or concerns please do not hesitate to reach out to our service team. We apologize for any inconvenience this may have created and we appreciate your understanding. We all must do our part to make sure that everyone remains safe and healthy. We will come out of this stronger than before.